FREQUENTLY ASKED QUESTIONS
The Henry Dacosta brand was born out of the frustration of finding stylish, comfortable shoes for larger feet. Our founder, Henry, decided to bridge this gap in the market by creating footwear that combines elegance, comfort, and the perfect fit for those with bigger feet.
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
Yes, we also offer high-quality compression socks designed for both health benefits and style, inspired by our founder's personal experience with the importance of leg health.
Currently, Henry Dacosta is an online-only brand. However, we offer a flexible return and exchange policy to ensure you find the perfect fit. We have plans to partner with brick-and-mortar boutiques and will communicate with you when they are complete.
Our products are proudly manufactured with care and precision by skilled artisans in Spain, Romania. Specific manufacturing details can be found on individual product pages.
We are committed to sustainability and use eco-friendly materials and practices wherever possible. Our goal is to create high-quality footwear that is both stylish and environmentally conscious.
For collaboration inquiries, please contact our collaboration team at support@henrydacosta.com.
Yes, as long as you pay the full price of an item you get a 20% discount, other options for discount and pre-order are;
- $10 - no discount
- $20 - 5% discount
- $30 - 10% discount
Yes, we offer gift cards for purchase. You can find them here
Usually, we restock our products on a rolling basis, the best way to get notified of a particular product is to join our waiting list, this way you’ll receive an email notification the moment the product is restocked
Sizing & Fit
Our website provides a detailed size guide that includes measurements and tips for finding the perfect fit. If you need further assistance, our customer service team is available to help.
If you order the wrong size, you can easily exchange your unworn shoes within our specified return period. Please refer to our Exchange & Return policy for more details.
Please refer to the sizing guide on the product page for detailed information on choosing the right size for compression socks. Our compression socks come in - S, M, XL, XXL, and Wide calf.
Although our brand primarily makes footwear for larger sizes, We strive to cater to individuals with smaller shoe sizes as well. Our shoes are available in a range 10 to 14 in USA and 42 to 46 Europe. We need to fix this
If you're between sizes we recommend you go for the larger size- Additionally, you can reach out to our customer service team at support@henrydacosta.com for personalized guidance.
Product & Quality
We use premium materials such as high-quality leather and advanced cushioning technologies to ensure both comfort and durability in our shoes. Our leather is made from hides selected from quality, ethical, and sustainable tanneries in Spain and is premium leather.
Henry Dacosta Brand is designed for comfort with high-quality materials and craftsmanship. We design, pick out materials, and produce our footwear with your feet' health in mind.
Our shoes are manufactured with high-quality materials and craftsmanship. They have an extra but light cushion on the insole. Details about the materials used, including the type of leather, can be found on the respective product pages.
The extra cushion in the insole provides additional support and comfort, particularly during extended wear. It helps alleviate pressure points and enhances the overall wearing experience.
The soft, breathable leather lining helps maintain a comfortable environment for your feet by allowing airflow and preventing moisture buildup.
Our shoes are versatile and suitable for various occasions, from everyday wear to special events. Their durability and comfort make them ideal for all-day wear.
Yes, our shoes are water-resistant.
Socks
Merino wool provides natural moisture-wicking and temperature-regulating properties, while bamboo offers breathability and antimicrobial benefits,
Nylon and spandex enhance durability and ensure a comfortable, stretchy fit.
Graduated compression applies pressure that is strongest at the ankle and gradually decreases towards the calf. This helps improve blood circulation, reduce swelling, and alleviate fatigue, making it beneficial for individuals who stand or sit for long periods, athletes, and those with circulation issues.
Regular compression (15-20mmHg) provides moderate support and is suitable for everyday wear and mild swelling. Firm compression offers stronger support and is recommended for more severe swelling or medical conditions.
Yes. Our socks are available in various sizes to accommodate both Regular and Firm compression levels. Please refer to our sizing guide for more information.
Wide Calf socks are specifically designed to accommodate larger calf sizes while providing the same level of comfort and support as our Regular socks.Wide Calf socks are specifically designed to accommodate larger calf sizes while providing the same level of comfort and support as our Regular socks.
For general support during long periods of standing or sitting, opt for a lower level like 15-20mmHg. For severe issues like edema or DVT, higher compression levels may be necessary. Consult a healthcare professional for personalized advice.
Yes, our socks are designed to provide comfort and support for extended wear, making them suitable for various activities including physical activities and long periods of standing. The compression technology helps reduce fatigue and improve circulation, enhancing overall comfort during prolonged wear.
Yes, our socks are typically machine washable for convenience. However, to maintain their quality and elasticity, we recommend washing them on a gentle cycle with cold water and mild detergent. Avoid using bleach or fabric softeners as they can damage the compression fibers. Air drying is preferable, but if you choose to tumble dry, use a low heat setting.
We stand behind the quality of our socks and may offer warranties or guarantees. Please refer to our website or contact customer service for information on our warranty policies, as they may vary depending on the product.
Afterpay FAQs
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Information page for more details.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.
We accept various payment methods including all major credit cards (Visa, MasterCard, American Express), PayPal, and more. Please refer to our Payment Information page for a complete list of accepted payment methods.
Please check your spam or junk folder, or contact support here
Because of our short processing time (48 hours), you need to communicate any change as soon as possible. That said, we cannot guarantee that a change of your order will be accommodated. Order changes are subject to an additional fee.
Exchanges & Returns
Our goal is to make sure you fall in love with our shoes/ compression socks at first glance, however in the case where you order the wrong size or for any other reason you want an exchange or a return, you can do so hassle-free as long as;
- Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
- Your return request is submitted within 15 days of receiving your original order.
Please view our complete return policy here for more details
We do not charge restocking fees for returns or exchanges. However, shipping costs may apply. Please refer to our Returns & Exchanges policy for more details.
After our warehouse receives your return, you should receive a refund within 15 business days, if it takes longer please contact us.
Footwear Care
To maintain the quality and longevity of your Henry Dacosta shoes, we recommend cleaning them regularly with a soft cloth and appropriate cleaner for the material. Store them in a cool, dry place and avoid exposure to extreme conditions.
It’s important to use a cleaner that is appropriate for the specific material of your shoes. For example, use leather cleaner for leather shoes and fabric cleaner for fabric shoes. If you’re unsure, please contact our customer service team for guidance.
If your shoes get soaking wet, we recommend allowing them to air dry naturally at room temperature. Avoid exposing them to direct heat sources, since it can damage the materials. Additionally, consider using a leather conditioner to restore moisture and maintain the leather's quality.